Shipping and Returns

SHIPPING

All orders are shipped via Die Post, usually once a week.

Shipping fees and times:

- stickers only order (Switzerland): 1 CHF / shipping time 1 week

- stickers only order (worldwide*): 4.50 CHF / shipping time 1-3 weeks

- other items (Switzerland): 9 CHF / shipping time 1 week

 

Please keep in mind there may be delays due to high mail volumes before holidays, or when shipping outside of Europe - I can not guarantee that your package will arrive before any specific date!!

 

*Currently I cannot ship to:

Syria, Sudan, Russia, Israel, Yemen.

 

CORRECTING THE SHIPPING ADDRESS

If you made a mistake in your shipping address during checkout please contact me at [email protected] immediately!!! I can't do anything once your order is shipped and you will need to order again.

 

LOST AND DAMAGED PACKAGES

If your packgage is lost becasue of invalid address you provided I unfortunately cannot do anything about this and I can't issue a refund. 

If the address you provided is correct and the package arrived damaged please contact me at [email protected] with your order number and I will send you a replacement if available or offer a refund. If the package does not arrive after 6 weeks you can contact me and I will try to help you.

 

RETURNS

If you'd like to return the items you purcharsed and get a refund you have to inform me about this in 14 days from the delivery date. To do this please send an e-mail to [email protected] with your order number and stating that you'd like to return it. I will give you return address for shipping.

You are responsible for any costs of the return shipment. The costs of shipping of original order to your address will be returned.

The refund will be issued as soon as the return package reaches me and is checked for damage. If any of the items in your order is returned to me damaged I will deduct price of that item from the refund.